The Accessibility for Manitobans Act: Customer Service Standard… Are You Ready?
Join People First and MLT Aikins LLP for a joint session to ensure your organization is meeting the requirements of the AMA Customer Service Standard.
This session will discuss policy requirements, how to identify the five types of accessibility barriers, and will provide practical tips and solutions for staff training to ensure your office is providing the required service standards. You’ll also learn more about the pending standards of the Act to be prepared for the future. Learning will be reinforced through case studies and group discussions.
Participants will also receive:
- A “to-do” checklist for meeting compliance obligations
- Accessible Customer Service Policy and Plan template
- Employee Training Guide template